The Original FAQs
One of my Straploks is stuck. How can I remove the Straplok without damaging my guitar?
Use some WD-40 (but not a lot) to loosen any friction. While doing so, push down on the release button. It may just be jammed.
Q: How can I purchase Dunlop products?
A: We always prefer that players purchase Dunlop products at your local music store. However, if your store does not stock the item and is not willing to special order the item for you, you can order directly from us. You will find that you can purchase our products at a better price from your local music store, online music retailer, or mail order companies. We do not discount our prices, as we do not want to compete with your local music store. To order from us, just visit http://shop.jimdunlop.com/ecommerce/ or call us at 707-745-2722 and ask for the sales department. We are open Monday through Friday 8:00am - 5:00pm Pacific Standard Time. We accept VISA and MasterCard over the phone. You can also fax your order to us at 707-745-2658 and include a listing of the items you wish to order along with your Name, Address, Contact Phone Number and Credit Card Information. There is a $6.25 minimum shipping and handling fee on all orders. All orders are shipped U.P.S. ground service, unless you indicate otherwise.
